Updated to reflect recent developments in health care, Best Care Anywhere, Second Edition, explains how the quality revolution at the nation’s veterans hospitals can help us reform the U.S. health care system as a whole. The book also offers a realistic plan for creating a civilian version of the VA—a truly public option offering high-quality health care and substantial cost savings.
Praise for the First Edition
“In this important book, Phillip Longman describes the turnaround of the VA healthcare system—now widely recognized as leading the nation in terms of both quality and costs—and offers insights that will be useful to patients and policy makers alike.”
—DR. ELLIOTT S. FISHER, Dartmouth Medical School
“The improvement of the VA healthcare system in the past decade is one of the most impressive stories of large-scale change—and at the leadership thereof—in modern times. Students of quality improvement will find lesson after lesson in this important case study.”
—DONALD BERWICK, MD, MPP, President and CEO, Institute for Healthcare Improvement; Professor, Harvard School of Public Health
“Phillip Longman has uncovered the biggest untold medical story of the last decade . . . It’s a story that will fundamentally alter the biggest medical issue of the coming decade: the drive for universal health care.”
—PAUL GLASTRIS, The Washington Monthly
“Longman’s book is a beacon of hope.”
—THEODORE MARMOR, Health Affairs

Phillip Longman, a senior fellow at the New America Foundation, is an award-winning journalist and author whose work has appeared in The Atlantic Monthly, The Financial Times, Foreign Affairs, Foreign Policy, Harvard Business Review, The New Republic, The New York Times Magazine, The Wall Street Journal, and Washington Monthly. His most recent book,
Wow, I’ve been going to the VA since 94, and I’m still waiting, I don’t know for what reason you go to the VA for, but everything I go for takes 6 months to get appointments to see a doctor, then I get referred to another doc, but I have to wait another 6 months. The VA is a treadmill that Vets move on, your always moving, but not much is changing. I realize this is not true for everyone, but it is for many of the people I talk to at the VA.
As a patient at the VA Health Care System here in Palo Alto, this great book is a confirmation of what I’ve discovered by being treated at the VA. It’s the most efficient system I’ve ever encountered and thank goodness it has been opened to more and more vets.
[...] the second edition of his Best Care Anywhere, Longman posits that an answer to the questions surrounding the reform of care delivery in this [...]
As an employee of the VA, I take pride and am honored to serve our Veterans and Active Duty personel. It’s truly a pleasure working with these men/women and I value the opportunity to do so. I can vouch, that despite the negative comments that once ruined the reputation of the VA, the employees (clinicians, physicians, housekeeping) have such a high respect for the population we treat everyday. It’s no wonder why the VA has changed for the better.
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[...] new review of Best Care Anywhere, 2nd Edition appeared on O’Reilly Media [...]